Shipping policy

Hoper Spin, a brand operated by Home of Poi (a sole proprietorship registered in Hong Kong), is pleased to offer worldwide shipping on all orders. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, costs, and other important information related to the delivery of your order.

By placing an order with us, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Shipping Destinations

We ship worldwide to most countries. If your country is not available at checkout, please contact us at support@hoperspin.com to check if we can arrange delivery.

Shipping Costs

We offer FREE worldwide shipping on all orders. There are no minimum order requirements to qualify for free shipping. The shipping cost shown at checkout will reflect this offer automatically.

Processing Time

All orders are processed within 3 to 5 business days (Monday to Friday, excluding public holidays) after your order is received and payment is confirmed.

During peak seasons, promotional periods, or large order volumes, processing may take slightly longer. If there will be a significant delay with your order, we will contact you by email.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are as follows:

  • Asia: 7 to 12 business days
  • North America: 10 to 15 business days
  • Europe (including UK): 10 to 15 business days
  • Australia and New Zealand: 10 to 15 business days
  • South America, Africa, and other regions: 14 to 21 business days

Please note that these are estimates only. Actual delivery times may vary due to factors beyond our control, including customs clearance, local postal delays, weather, or regional disruptions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24 to 48 hours for tracking information to update after dispatch.

If you have not received your tracking information within 7 business days of placing your order, please contact us at support@hoperspin.com.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout.

We recommend contacting your local customs office for information about potential charges before placing your order. Hoper Spin is not responsible for any customs delays, additional fees, or refusal of delivery by the recipient due to unpaid duties or taxes.

If a package is returned to us due to refused customs charges or an undeliverable address, the customer is responsible for the return shipping cost and any additional charges before we can resend the order.

Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.

Please double-check your shipping address before completing checkout. If you notice an error, contact us immediately at support@hoperspin.com. We will do our best to update the address if the order has not yet been dispatched.

Lost or Delayed Packages

If your package appears to be lost or has been significantly delayed beyond the estimated delivery timeframe, please contact us at support@hoperspin.com and we will investigate with the carrier.

A package is generally considered lost if it has not been delivered within 45 business days from the date of dispatch (for international orders). In such cases, we will work with you to arrange a replacement or refund in accordance with our Return and Refund Policy.

Damaged or Missing Items

If your order arrives damaged or if items are missing from your shipment, please contact us within 7 days of receiving your package at support@hoperspin.com. Include your order number, a description of the issue, and photos of the damaged items and packaging where applicable.

We will review your case and arrange a replacement, refund, or other suitable solution in line with our Return and Refund Policy.

Multiple Shipments

In some cases, items in a single order may be shipped separately depending on availability and processing. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional cost to you for split shipments.

Delivery to PO Boxes and Military Addresses

We can ship to most PO boxes and military addresses (APO/FPO). However, delivery times may be longer than standard delivery estimates, and tracking information may be limited after the package enters the destination country’s postal system.

Shipping Restrictions

Some countries or regions may have restrictions on the import of certain products. If you are unsure whether your country permits the import of our products, please contact your local customs authority before placing your order.

We reserve the right to cancel and refund any order that cannot be shipped due to legal restrictions in the destination country.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, shipping options, or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, please contact us: